Frequently Asked Questions
Discover everything you need to know about the world of Grand Seiko timepieces.
What makes a Grand Seiko movement unique?
Grand Seiko is renowned for its three unique movements: Mechanical, Quartz, and the exclusive Spring Drive, which combines the high torque of a mechanical watch with the high precision of an electronic watch.
How do I care for my watch and maintain its Zaratsu polishing?
To preserve the mirror-like Zaratsu finish, we recommend wiping your watch with a soft cloth after wear and avoiding contact with abrasive surfaces. Professional servicing is recommended every 3 to 5 years.
What is your shipping policy for high-value timepieces?
All orders are shipped via secure, insured express couriers. A signature from an adult is required upon delivery to ensure your timepiece arrives safely.
What is the warranty period for a new Grand Seiko watch?
Every Grand Seiko watch purchased through our official store comes with a 5-year international warranty covering manufacturing defects and movement precision.
Can I return my watch if it is not the right fit?
We offer a 14-day return policy for watches in unworn, original condition with all protective plastics and packaging intact. Please note that customized or resized bracelets may be subject to specific conditions.
Are your watches water-resistant?
Most Grand Seiko models offer water resistance ranging from 3 bar for dress watches to 20 bar for professional divers. Please check the specific technical specifications of your model before exposure to water.